Partner Onboarding Terms & Conditions (Australia)
Important: By clicking “Submit”, you accept these Terms & Conditions ("Terms") and enter into a binding agreement with BDLJ Investments Pty Ltd (ABN 80620312683) ("Company", "we"). If you do not agree, do not proceed.
Effective Date: When you click to accept.
Territory: Australia.
Governing Law: Victoria, Australia (non‑exclusive jurisdiction of its courts).
Summary of Key Terms:
- Who you’re joining as: A LUX4U Partner accepting our Gift Cards for eligible services.
- Fees: The redemption rate as notified by LUX4U..
- Settlement: Weekly payouts to your verified AU bank account.
- Pricing & acceptance: Accept the card at normal retail prices (no surcharge/price inflation). Partial redemptions allowed.
- Prepayments/deposits: If you require payment before the appointment (e.g., to secure a booking), LUX4U card cannot be used for that prepayment and you keep 100% of that amount.
- Exclusions: No tips/gratuities, no purchase of other gift cards/store credit/cash equivalents, no cash‑out.
- Refunds: Refunds must go back to the Gift Card (or via us for re‑crediting). Raise disputes within 3 Business Days.
- Prohibited conduct: No owner/staff self‑redemptions; no transaction splitting to manufacture multiple redemptions; no misleading claims about promotions.
- Display rights: We may feature your business on our website, socials, ads, email, etc., at our discretion.
- Changes to Terms/Fees: Terms are subject to change; we’ll notify you via Portal/email. Changes generally take effect after 14 days’ notice (sooner if required by law/security; immediate if fee reductions).
- Documentation: Provide proof of identity and bank details (and other verification we reasonably request) before first settlement.
- Privacy: Both parties comply with the Privacy Act 1988 (Cth). Use customer data only as permitted.
- Ending participation: Partner may terminate on 30 days’ notice; LUX4U may terminate on 30 days’ notice; immediate suspension/termination for breach/fraud/legal non‑compliance.
- Liability: ACL rights preserved. Otherwise, liability is capped (see full Terms).
By clicking “Agree & Join”, you confirm:
- you’re authorised to bind the business; 2) your onboarding details (ABN, bank) are accurate; 3) you accept the Fees and settings shown in the Portal and the full Terms below.
1. Definitions
Balance: Unspent value on a Gift Card.
Face Value: Dollar value loaded to a Gift Card.
Gift Card: A Company‑issued face‑value voucher (digital/physical) redeemable at participating Partners.
Network: The list of participating partners we publish.
Partner / you: The business completing onboarding and accepting these Terms.
Portal: Our online portal/app for redemptions, reporting and settlements.
Redemption: Acceptance of a Gift Card as payment (in whole/part) for your services.
Settlement: Payment from us for valid Redemptions, less Fees/Adjustments.
Fees: Our Partner fee/take rate and any other charges disclosed in the Portal.
First‑Time Gift Card Customer: A customer redeeming our Gift Card at your business for the first time.
2. Joining the Network
2.1 Eligibility. You warrant you hold required licences/registrations (including ABN), insurance and qualifications for the services you offer.
2.2 Non‑exclusive. Participation is non‑exclusive and at our discretion. We may add/remove partners from the Network.
3. Acceptance of Gift Cards
3.1 Equal treatment. You must accept Gift Cards for the eligible services you list in the Portal at your normal retail prices, without surcharge or price inflation versus cash/EFTPOS.
3.2 Partial redemptions. Allowed; remaining Balance stays on the Gift Card.
3.3 Prohibited uses. No cash‑out; no exchange for other gift cards; no use for tips/gratuities; no purchase of other store credit or cash equivalents; and no product‑only purchases unless we approve in writing.
3.4 Booking policies. Display and apply them consistently; they must be reasonable and compliant with Australian Consumer Law (ACL).
3.5 Prepayments/deposits. If a payment is required prior to the appointment (e.g., to secure a booking), the customer can only use their gift card if it is used in person. The customer cannot use their LUX4U card (our Gift Card) for that prepayment if that payment is made online. If the payment is made online, You keep 100% of any such prepayment taken via your own payment method.
3.6 Transparency. You must disclose any deposit or prepayment requirements to customers before booking.
4. Fees, Settlement & Statements
4.1 Fees. By joining, you agree to our Partner Fee structure: A percentage of each Redemption as notified by LUX4U. Fees are deducted from Settlement.
4.2 Settlement cycle. Weekly. We will transfer Settlement for Valid Redemptions to your nominated AU bank account once per week and provide a statement.
4.3 Adjustments & set‑off. We may deduct/reverse amounts for chargebacks, suspected fraud, overpayments, operational errors, or customer refunds processed under clause 7.
4.4 Records. Keep accurate redemption/service records for 24 months and issue receipts/tax invoices as required by law.
4.5 Onboarding documentation. Before your first Settlement, you must provide requested documentation (e.g., proof of identity, ABN, and bank account details) so we can complete verification and payouts.
5. Operating Rules (Portal & In‑store)
5.1 Redemption flow. Scan QR → Portal shows Balance → staff enter amount → confirm → issue receipt.
5.2 Staff access. Use unique vendor codes; keep credentials secure; you are responsible for all actions under your logins.
5.3 Brand materials. Display "We accept LUX4U Gift Cards" materials we supply; remove/update within 3 days if we request or on leaving the Network.
5.4 Prohibited conduct. No self‑redemptions by owners/staff; no splitting transactions to manufacture multiple Redemptions; no misleading claims about our promotions.
6. Promotions
6.1 We run weekly trade promotions and may offer complimentary draw entries to customers who buy or redeem Gift Cards.
6.2 We are responsible for obtaining any required permits/authorities for promotions that we conduct.
6.3 You must only use approved copy and materials we provide; do not advertise odds, prizes, or make unapproved claims.
7. Refunds, Customer Issues & ACL
7.1 Customer care. Handle service issues consistently with your usual policies and the ACL.
7.2 Refund method. If a refund is due for a transaction originally paid with a Gift Card, the amount must be returned to the Gift Card Balance where technically possible, or to us for re‑crediting. Do not refund to cash or other tenders unless required by law.
7.3 Disputes. Raise disputes via email (partners@lux4u.com.au) within 3 Business Days and include evidence (booking notes, photos, CCTV if available). We may pause Settlement while investigating.
8. Fraud, Misuse & Suspension
8.1 We may decline, reverse or withhold Settlement for Redemptions we reasonably suspect are fraudulent, not compliant with these Terms, or not completed via the Portal flow.
8.2 We may suspend or remove you from the Network on written notice for material breach, reputational harm, or legal non‑compliance.
9. Data, Privacy & Security
9.1 Each party will comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
9.2 We are the controller for data we collect about customers for Gift Cards and promotions; you are the controller for your service delivery data.
9.3 Use Portal data only to verify/complete Redemptions and for accounting. Keep personal information secure.
9.4 Notify us promptly of any data breach involving our customers’ personal information and cooperate with notifications.
10. Intellectual Property & Publicity
10.1 We license you (non‑exclusive, revocable) to use our brand assets solely to indicate participation and acceptance of Gift Cards.
10.2 You licence us to list your trading name(s), logo and locations and to describe your services on our channels.
10.3 Display right (no obligation). We have the right, but not the obligation, to display or feature partner businesses in any manner we choose (including on our website, social media, ads, emails and PR). Placement, order and duration are at our discretion.
10.4 No transfer of ownership in either party’s IP; goodwill remains with the owner.
11. Insurance & Standards
11.1 Deliver services with due care and skill and in accordance with applicable standards, health and safety, and industry codes.
12. Taxes & GST
12.1 Amounts are exclusive of GST unless stated.
12.2 You are responsible for GST on your taxable supplies to customers.
12.3 We are responsible for GST on sales/redemptions of Gift Cards in accordance with voucher rules applicable to our model.
12.4 Provide accurate ABN and tax information and keep it current.
13. Liability
13.1 Nothing excludes rights under the ACL that cannot be excluded.
13.2 To the extent permitted by law, neither party is liable for indirect or consequential loss (including loss of profits, revenue, goodwill or data).
14. Term & Ending Participation
14.1 These Terms start on acceptance and continue until terminated.
14.2 Notice to end participation. Partner may terminate with 30 days’ notice via the Portal or email. We may terminate with 30 days’ notice.
14.3 We may terminate or suspend immediately for material breach, fraud, or legal non‑compliance.
14.4 On termination, remove our brand materials and stop accepting Gift Cards. We will complete final Settlement for valid Redemptions (subject to Adjustments). Customers may be redirected to other locations or refunded by us.
15. Changes to these Terms or Fees
15.1 We may update these Terms or Fees from time to time. We will notify you via the Portal and/or by email to your registered contact when we make changes.
15.2 Notice period. Unless a change is required sooner for legal/regulatory or security reasons (or reduces Fees), updates will take effect 14 days after notice.
15.3 If you do not agree to changes, you may terminate before they take effect; continued participation after the effective date constitutes acceptance.
16. Confidentiality
Treat non‑public information received from us as confidential and use it only for participation in the Network. This survives termination.
17. Notices & Communication
We may provide notices via the Portal or to the email you register. Notices are deemed received on the earlier of confirmation or the next Business Day.
18. General
18.1 Assignment. You may not assign your participation without our consent (not to be unreasonably withheld). We may assign to an affiliate or on a change of control with notice.
18.2 Subcontracting. We may use subcontractors (e.g., processors, hosting providers) and remain responsible for them.
18.3 Entire agreement. These Terms (plus any Portal Fee disclosures and branding guidelines) are the entire agreement.
18.4 Severability. If any provision is invalid, the remainder remains effective.
18.5 Electronic acceptance. You consent to electronic records and signatures.
Schedule A – Operating Rules (Summary)
- Unique vendor codes; keep credentials secure.
- Follow the Portal redemption flow; allow partial redemptions.
- No surcharges or price inflation relative to cash/EFTPOS.
- No self‑redemptions by owners/staff.
- Use approved brand assets only.
- Display and keep policies (cancellation/booking) transparent and ACL‑compliant.
Schedule B – Partner Fee & Settlement (Live in Portal)
The following commercial settings are displayed during onboarding and in your Portal and form part of these Terms:
- Partner Fee (take rate): Redemption rate per Redemption as notified by LUX4U.
- Settlement cycle: Weekly.
- Eligible services/locations: As listed by you in onboarding/Portal (services must exclude tips/gratuities, other gift cards/store credit, cash equivalents, and any uses we mark as ineligible).
- Bank account for Settlement: As provided by you (subject to verification prior to first Settlement).
We will notify you of any changes to these settings in accordance with clause 15.